The James & Oliver Set

Product Performance

• What is your product color range?
  • At the moment we only produce charcoal and grey products.
• How do you clean your products?
  • We suggest cleaning your products regularly (especially if it is in a spot that is constantly getting wet). All you have to do is gently hand wash with warm, soapy water and allow to air dry before reapplying firmly to surface.
• How often do you release new products?
  • We are always working on new products. J Stay tuned!
• How much weight do your products hold?
  • The Harvey: 5lbs
  • The James: 5lbs
  • The Henry: 2lbs
  • The Arnold: 3lbs
  • The Benjamin: standard size soap
  • The Frank: 5lbs
• Do your products have drainage holes?
  • Yes. All the products that have a pocket have custom drainage holes so you can use the product in the shower.
• How do you apply and re-apply your products?
  • 1. Clean the surface area if dusty or dirty
  • 2. Take off the protective film from the back of the product (there is protective film on the front of the mirror so make sure to take that off!)
  • 3. Place onto a clean, flat, shiny glass-like surface (it will not stick to unglazed tiles or stone)
  • 4. Smooth out air bubbles by tracing around the edges and centre with your thumbs and press firmly (air bubbles are your enemy)
  • 5. Wait 24 hours before use
  • If you have tried all of these steps please contact info@tooletries.com and they will assist you further
• What type of surfaces do your products grip to?
  • Our products are made of easy-cleaning silicone that sticks to almost anything smooth and shiny – glass, mirror, shiny tiles or marble.
• Are your products reusable?
  • Yes! Our products can be removed and reused as many times as you like. All you have to do is peel the product off the surface, wash in soapy water and air dry then reapply firmly to wherever you want to relocate it.
• Do your products use suction cups?
  • Our product do not use adhesives or suction cups. They grip to shiny surfaces using our silicone grip technology.

General

• How do I change or cancel my order?
  • Contact info@tooletries.com immediately.
• How do I use my discount code?
  • You’ll need to first add the items to your cart. Then, proceed through checkout and add the discount code to the section and click apply. Make sure the discount is applied before proceeding.
• Can I purchase Tooletries at retail stores?
  • We are located in many stores throughout Australia and USA. Send us an email if you want to find out specific stores. info@tooletries.com
• How can I make a return?
  • Please refer to our returns policy. If you meet the criteria please email

• Which countries does tooletries.com ship to?
  • We are an Aussie based company located in Brisbane and Los Angeles. At the moment we are only shipping to Australia and the United States. Coming soon Amazon Canada and Amazon United Kingdom.
• Where do I find my tracking number?
  • There are multiple emails we sent out which have your tracking details. You can find you tracking number on your confirmation email. We also send out a tracking number specific email. We also link your email to Australia Post tracking updates.
  • If you have not received anything, please contact info@tooletries.com and they will assist you further.
• I have not received an email to say my order is confirmed?
  • Please check your junk folder as it may have snuck in there.
  • If you have not received anything, please contact info@tooletries.com and they will assist you further.