FAQ's

Product Info + How To Use

All our products are made of 100% silicone and are BPA free. Our products are also vegan friendly and are not tested on animals. They contain no harmful ingredients!

Our products do not use adhesives or suction cups. They grip to shiny surfaces using our silicone grip technology. Simply attach to any clean, smooth surface like glass, tiles, or your bathroom mirror. Then remove and reuse whenever you see fit.

Our products grip to shiny surfaces using our silicone grip technology. To check if your surface is suitable, please check our surface guide https://tooletries.co.uk/pages/how-to-use

Good news.  Our products can be removed and reused as many times as you like. All you must do is peel the product off the surface, wash in soapy water and air dry then reapply firmly to wherever you want to relocate it. Here are some extra tips to help:

1. Clean the surface area if dusty or dirty

2. Take off the protective film from the back of the product (there is protective film on the front of the mirror, so make sure to take that off!)

3. Place on to a clean, flat, shiny-like surface (it will not stick to unglazed of stone tiles)

4. Wait 24 hours before use

Like most of the world – well, the good folks anyway – we’re animal lovers. That’s why none of our products are tested on animals. In fact, we prefer to test them on ourselves. Consequently, we probably have the most groomed, organized, and sweetest smelling office in the northern hemisphere.

Our products are made from 100% silicone and designed to be reused over and over again. They’re built to last. Not to waste. 

We stand behind the quality of our products. If you have any concerns at all, you can contact our customer care team at support@tooletries-uk.reamaze.com

This will depend on your own personal hygiene routine and how often you are using the body scrubber.  For longer lasting use, we recommend hanging the scrubber on our Arnold Hook and to help dry the product between each use.

Gentle: The exfoliating bristles in the Gentle face scrubber will boost your skin with an invigoratingly- deep yet gentle cleanse. It’s great for removing dirt, oil and dead skin. 

Do you shave? It is a perfect pre-shave ritual to give you a smoother and closer shave. Use daily.

Have a beard? It is perfect for exfoliating the dead skin away under your beard hair and gives you a better clean. Use Daily.

Firm: The Firm Face Scrubber has many properties that are great for an all-round deep cleanse. The round bristles act like a magnet for dirt and oil while the short bristles polish the skin and slough away dead surface cells. 

Use twice a week for optimal exfoliation and apply moisturizer after use.

Yes. All the products that have a pocket have custom drainage holes so you can use the product in the shower.

We suggest cleaning your products regularly (especially if it is in a spot that is constantly getting wet). All you must do is gently hand wash with warm, soapy water and allow to air dry before reapplying firmly to surface.

Our whole Koby Bag family are made from high quality silicone and are water resistant.

Online Order Help

You’ll need to first add the items to your cart. Then, proceed through checkout and add the discount code to the section and click apply. Please make sure to check that your order is eligible to use the code.

After you place an order, you will receive an order confirmation via email.  Please check your junk folder if you do not receive it or contact our team and can help.

We will certainly attempt to make any order changes upon request, however during busy periods this may not be possible due to the magnitude of orders being processed by our warehouse team. Please contact us immediately at support@tooletries-uk.reamaze.com

If your order has not been shipped contact us immediately at support@tooletries-uk.reamaze.com. If your order has already been processed through our warehouse, we will not be able to cancel it. 

Please contact us immediately with your order number and correct postal address at support@tooletries-uk.reamaze.com

If your order has already been processed through the warehouse, we suggest contacting Australia Post and requesting that the parcel be redirected.

We are constantly expanding and to take Tooletries Global. 

TOOLETRIES USA www.tooletries.com

TOOLETRIES CANADA www.tooletries.ca

TOOLETRIES NEW ZEALAND www.tooletries.co.nz

TOOLETRIES UK  www.tooletries.co.uk

Shipping + Delivery

Once your order has been shipped, you will receive your tracking information via email.

Please do the following steps so that you can find your missing parcel:

1. Check your mailbox, as well as behind any pot plants or around the outside of your house.

2. Check with your local post office

3. Please wait another business day (in case it was incorrectly scanned as delivered) and then contact the postal service.

if you still cannot locate your parcel, please let us know and we can help.

Please note: TOOLETRIES is not responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases.

Most late parcels arrive within 5 business days of their expected delivery date. Please be aware that some parcels may be delayed by COVID-19 disruptions.

If the delivery is taking much longer than we expected, there are a few things worth checking before we begin an investigation.

Things to check

Tracking
If your item was sent using a tracked service you can track it to check the status.

Card received
Check if a notification card is in your letterbox or under your door – your item may have been delivered to the Post Office.

Accepted on your behalf
Check if someone else at home or work accepted or signed for the item on your behalf. If you live or work in a large building, check with building management or the mailroom to see if they have it.

If you need any additional help, please contact our team.

Return Information

We're sorry to hear you would like to return products in your order. Please email us at support support@tooletries-uk.reamaze.comand we'll help sort you out! 

See our returns policy here https://tooletries.co.uk/pages/return-policy for more information.

Please make sure to sign up to you e-newsletter to be the first to know about new product releases and promotions.  We are always working on new products. Stay tuned!

Please contact us immediately with your order number and updated address at support@tooletries-uk.reamaze.com.

If your order has not dispatched we can update your address, if however your order has dispatched you will be in charge of contacting the shipping carrier as soon as possible.

Once you have placed your order you will receive a confirmation email, this will include your tracking number. If you do have any issues with your tracking number and the movement on your parcel please reach out to the shipping carrier or our customer service team over at support@tooletries-uk.reamaze.com.

A tracking link will be sent via email or SMS if you have provided your mobile number. Once your order has been processed, packed and prepared for dispatch you will receive your tracking information.

If you did not receive this email or SMS please check your junk folder as it may have snuck in there.

If you have not received anything, please contact us at at support@tooletries-uk.reamaze.com.

1. Please check your mailbox as well as around your house, as the courier might have left it there

2. Check your local post office

3. Call the shipping provider and see if they have any more details in regards to your parcel

Please note: TOOLETRIES is not responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. TOOLETRIES is not responsible for any packages once they are in the hands of any one of our shipping subsidiaries.

We're sorry to hear you would like to return products in your order. Email us at support and we'll help sort you out! See our returns policy here for more information.